Refund & Cancellation Policy

passa.gift offers subscription plans to businesses (“partner brands”), operated by SkandaBio Organics Pvt. Ltd.. This policy explains how billing, cancellation, and refunds work. It applies to all paid passa.gift subscriptions.

Billing

• Paid plans (Lineage and Constellation) are billed monthly in advance. Your subscription renews automatically each month until you cancel.
• Founding-partner rates, where offered, are locked for twelve months from the date your paid subscription begins. After twelve months, the plan renews at the then-current standard rate unless agreed otherwise in writing.
• The Activated plan is free and involves no charge, cancellation fee, or refund.
• All fees are in Indian Rupees (INR) and exclusive of applicable taxes.

Cancellation

• You may cancel your subscription at any time by emailing info@premanature.com from the email address linked to your organization, or by asking your passa contact.
• Cancellation takes effect at the end of your current billing cycle. You keep full access to your plan until then; you are not billed again after that.
• There is no cancellation fee or lock-in beyond the current paid month.

Refunds

• Subscription fees are billed for a service period already made available to you, and are non-refundable, including for partial months after a mid-cycle cancellation, except where required by law.
• If you were charged in error, or charged after a confirmed cancellation, we will refund the incorrect amount in full. Approved refunds are returned to the original payment method, typically within 5–7 business days, via our payment processor.
• If passa.gift is unable to provide the service you paid for due to a fault on our side, we will either restore the service or refund the affected period, at your choice.

What happens to your chains after cancellation

Gifting chains you have already created continue to live and travel — a recipient scanning a gifted QR always reaches its chain, even after your subscription ends. Cancellation stops future billing and pauses your ability to create new batches and make branding changes; it does not delete or break existing chains. If you want your organization data deleted, see our Privacy Policy.

How to reach us

For any billing, cancellation, or refund question, email info@premanature.com. See our Contact page for full details.